Level 3 ICT Apprenticeship

Provide first-line support for IT-related issues, addressing user queries and troubleshooting problems effectively Maintain and manage operating systems including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support activities and maintain accurate records of user interactions and resolutions Collaborate with other IT team members to enhance system performance and implement improvements Conduct regular system checks and updates to ensure optimal functionality of all IT equipment

Training:
Information Communications Technician Level 3 Apprenticeship Standard An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
On completion of apprenticeship a full time role will be offered

Employer Description:
Bowker IT UK, founded by Chris Bowker, provides professional IT support and services to businesses and schools across the UK. The company offers network solutions, cloud services, hardware and software support, cabling, CCTV, and access control. Known for its clear, practical approach, Bowker IT helps clients build reliable, future-ready IT systems.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills,Team working,Interest in IT