Apprentice Housing Solutions Business Support Officer

Providing efficient and confidential administrative support across Housing Solutions Responding to customer enquiries via phone and email Processing invoices and payments in line with council guidelines Coordinating multi-agency meetings and capturing notes/actions Maintaining accurate records and databases Supporting assessments and reviews by managing documentation Using Microsoft Office and other systems to help deliver services effectively

About you

A good general education to GCSE standard Strong communication and organisational skills Confidence using IT systems including Word, Outlook, and databases Ability to work independently and as part of a team A commitment to equal opportunities and safeguarding

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Opportunity to apply for any permanent job vacancies that are advertised on the website.

Employer Description:
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused, Respectful, Efficient, Supportive, Trustworthy

Working Hours :
Monday to Friday, 9.00am – 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Initiative