Ecommerce Manager / Community Experience Manager

Ecommerce Manager / Community Experience Manager

Location: London (Haggerston)

Salary: £32k to £45k (flexibility for the right candidate) + Excellent Benefits

The Client:

Our client is an independent British fashion label.

They design everything in-house at their East London studio and their garments are ethically made to last using premium, high quality fabrics.

The company are looking for a like-minded, ambitious individual who feels they will excel in a small, fast-paced working environment alongside a dedicated team at the studio in Hackney Wick!

As one of the fastest-growing streetwear collectives in the UK, they are now opening up a new position of Ecommerce Manager / Community Experience Manager.

The Role:

Community Experience:

? Manage and develop the growing Community Experience team across all customer care for the brand
? Lead daily customer care operations including tracking deliveries, managing orders and resolving customer issues and queries
? Communicate with warehouse and logistics partners to ensure the smooth running of day-to-day logistics
? Oversee and play a key role in supporting the community across different channels alongside the rest of the Community Experience Team
? Drive the changes necessary to continually improve and build the best end-to-end customer experience in the industry
? Provide meaningful insight to the wider team to influence the product roadmap
? Develop and implement new processes to improve ways of working


? Use Shopify and Shopify Plus to lead the entire digital merchandising process, both for product building and management, as well as for optimising customer experience through their online store
? Proactively test and manage the site day-to-day to ensure it's working at optimum capacity
? Expert use of analytic tools to accurately present key metric reports on community engagement and behaviour to the brand
? Liaise with the Production and Warehouse teams on stock l

  • Location: Haggerston
  • Salary: 32000-45000 Per Annum
  • Type: Permanent
  • Recruiter: Additional Resources Ltd.
  • Posted: 28-Sep-2022
  • Posted on: