Customer Service Apprentice

Preparing and submitting of quotations to customers Input of sales orders to assist individual internal sales staff Archiving of sales quotations, customer confirmation orders and any related contract review Liaison between sales, production planning, purchasing, stock control, accounts and admin Liaise by telephone and email with customers and suppliers to manage expectations Other duties after suitable training by the line manager Prepare and submit material documentation to customers via email Archiving of all documentation relating to customers, delivery notes, material certification, production orders Assisting with booking of goods, consumables and sundry purchases Liaison between admin and sales, production planning, purchasing stock control and accounts Assisting with customer collections and general enquiries with other admin staff at reception Liaise by telephone and email with customers and suppliers to manage expectations Assist production with control of processing orders Other duties after suitable training by the line manager Training on system software packages will be provided

Training:

Attendance at The Sheffield College, 6 sessions per year. The rest of the training is online and work-based.

Training Outcome:

Potential full-time job upon successful completion of the apprenticeship in various departments.

Employer Description:
Since our formation in 1997 we have continually invested in our professional sales team, warehouse facilities and process machinery. We have a dedicated team based in Sheffield, who are experienced and focused to deliver a wealth of supply chain management. We treat all our customers with the same high standards of service and quality, with one common goal to build solid, long term relationships for the future.

Working Hours :
Monday - Friday, 35 hours per week. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working