Apprentice Clinical Correspondence Co-Ordinator

To provide administration and secretarial support to the practice, by successfully completing clinical correspondence training to ensure appropriate knowledge of coding and understanding of protocols and procedures is obtained and applied when carrying out duties.

The role will incorporate managing incoming patient correspondence and requests. To include clinical coding, reading and sharing sensitive information, word processing and typing skills and general clerical work over three sites.

Job responsibilities:

Responsible for managing, assessing priority and appropriately distributing all clinical correspondence in accordance with our protocols Responsible for coding letters and contents to patient record Ensuring all documents are filed correctly and accurately Process incoming e-mails to the business in a timely fashion in accordance with relevant procedures Working with the Healthcare Providers, sharing sensitive information as required To provide efficient copy typing for GPs and health professionals as required. This includes the typing of letters, reports and patient referrals etc. in an accurate and quality manner Screen incoming tasks and work lists for urgent / 2WW / advice and guidance and actioning appropriately Review daily worklists for advice and guidance responses and where referrals have come back with an issue, action appropriately Provide ad hoc administrative support related to QOF under instruction of the Assistant Practice Manager Provide ad hoc administrative support related to the Pharmacy Team recalls under instruction of the Assistant Practice Manager Any other administrative duties deemed appropriate and agreed by the Assistant Practice Manager

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Training:

Business Administrator Level 3 Apprenticeship Standard: 

As an Apprentice you’ll:

Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace Learn and train for a specific job Get paid and receive holiday leave  Get hands-on experience in a real job Complete assessments during and at the end of your apprenticeship Be on a career path with lots of future potential

Training Outcome:
This vacancy is for at least duration of the apprenticeship programme There is also the possibility of fulltime administrative role following successful completion of the apprenticeship

Employer Description:
We are a partnership practising in our purpose-built surgery in Victoria Road, Marlow and at two branch surgeries at Lane End and Hambleden. Surgery consultations are normally by appointment and there are specialist clinics in various fields. The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.

Working Hours :
Monday - Friday, between the hours of 8.00am - 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Non judgemental,Confidentiality