Business Administration Level 3 Apprentice

To have a thorough knowledge of all practice procedures To work in accordance with written protocols Scanning paper letters into medical records Receiving patients, consulting with members of practice team Be able to cover all reception position as necessary Answer a large volume of incoming calls, supporting and directing patients appropriately Make a large volume of outgoing calls, to other healthcare professionals and patients, to pass on clear, accurate messages in accordance with GDPR Process repeat prescription requests in accordance with practice guidelines Process appointment requests for today/future appointments from patients by telephone, in person and electronically Deal with visits/requests Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations Registrations of new patients Process patients’ changes of address – computer data (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date
       Cytology
       Pathology results
       Immunisation recalls (including childhood immunisations)
       Orders Clear rooms after surgeries and stock prior to surgeries Ensure building security – have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
Possible progression for suitable candidate 

Employer Description:
Bewick Road Surgery is a friendly Practice based in central Gateshead. We are an incredibly busy, fast paced teaching practice with around 8,000 patients. We have a team of GPs, nurse practitioner, nurse, and reception/admin staff who all work together to provide the best possible health care for our patients.

Working Hours :
Across Monday to Friday, between 7.30am and 6.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Non judgemental