Business Receptionist- Apprenticeship

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager / Practice Manager dependent on current and evolving practice workload and staffing levels:

Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional Taking messages and passing on information Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Training:
Business Administrator Level 3 Apprenticeship Standard Training will be completed through online Teaching sessions

Training Outcome:
There may be the opportunity of a full time position upon successful completion of the Apprenticeship

Employer Description:
We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal healthcare service to our whole patient.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience