IT Support Technician Apprenticeship

As an IT Engineer Apprentice, your main roles and responsibilities will include:

Being trained on, accessing and using established processes and tools to support customers Giving direct customer support via phone and email Using the ticket platform and escalation process for tracking and escalating issues Carrying out problem diagnosis following established processes Making analysis and recommendations against client requirements Applying the company’s and the client’s security policies across all activities Working on hardware, software and network cabling

Training Outcome:

Entrust IT has a long-established record of hiring graduate apprentices into full-time roles.

Employer Description:
Founded in 2006, Entrust IT offers a range of technology solutions to small and medium size enterprises. Solutions include IT Support, Cloud Migration, Infrastructure and Hosting and Cyber Security.

Working Hours :
Monday to Friday, between 09:30-18:00.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills