Customer Service & Sales Practitioner Apprentice

Answer telephone calls, helping where possible and transfer calls internally Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation Assist with customer enquiries To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery is maintained Use of the email and telephone system, to speak to customers and other members of staff  Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly Selling products to customers profitably by determining their needs and requirements either from the items displayed or by promoting goods from brochures or the internet Accurately processing customer orders Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner Managing customer relations and driving new business through both warm and cold sales calls

Training:

Level 2 Customer Service Practitioner apprenticeship standard:

English and maths Functional Skills training if necessary Dedicated Juniper skills coach for on-the-job training 

Training Outcome:
Full-time employment or progression to a Level 3 Customer Service apprenticeship

Employer Description:
Jasper’s is a network of kitchens which provides catering for businesses all over the UK. The role will be base at our HQ office working closely with the directors learning about the business.

Working Hours :
30 hours per week Monday- Thursday, 9am- 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Confident Telephone manner