IT Support apprentice

Provide exceptional first line support of PC equipment & Peripherals to existing clients Accurately diagnose an issue based on the information you have been given  Resolve an issue efficiently and accurately  Maintain good communication with your clients and manager at all times  Install and configure computer systems  Diagnose and solve hardware/software faults  Log customer/employee queries  Software Installation & support Complete Windows Installation & Reinstallation Email / telephone / enquiries General administration duties will also be required of you

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice, and the potential to specialise in areas such as cybersecurity, networking or provisioning.

Employer Description:
ARC IT Solutions is a Staffordshire-based IT support company that provides managed IT services, including support, cyber security, and disaster recovery for businesses in the Stoke-on-Trent area and across the UK. They offer support via phone, email, remote connection, or on-site visits and handle hardware, software, and cloud solutions. The company also offers VoIP systems, business contingency planning, and staff training.

Working Hours :
Monday – Friday 9am-5:30pm. (1 hour unpaid lunch break included).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative