Level 3 Digital Support Technician Apprenticeship

As a Digital Support Technician Apprentice, you will:

Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues) Support onboarding of new learners and employers onto apprenticeship systems Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE) Assist with troubleshooting hardware and software issues
Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions to help people use systems more easily Escalate technical problems to senior team members when needed

Training:

Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.

Training will be delivered through a combination of:

On-the-job learning at our main office: London E1 5HZ Hybrid teaching sessions once per week with your training provider Monthly progress reviews with your coach and line manager Self-directed study time built into your weekly schedule Practical assessments and projects based on real work tasks

Training Outcome:

Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:

Digital Support Technician / IT Support Technician:

Providing day-to-day support for learners, employers, and staff.

Learner Onboarding Coordinator:

Supporting digital platforms, enrolment systems, and user access.

MIS / Data Administrator:

Managing learner records, ILR data, and compliance systems.

E-Learning Support Specialist:

Supporting virtual learning platforms, resources, and online classrooms

Helpdesk or Service Desk Analyst:

Responding to tickets and troubleshooting issues for staff and learners

Employer Description:
London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative