Apprentice Administrator/Customer Service Practitioner

As an Apprentice Administrator or Customer Service Practitioner at OnTapGroup, you will work closely with our Office Manager and the wider team to help keep the business running smoothly. This will be a varied and rounded role which will include all areas of the business.

Key Responsibilities:

Answering phone calls and emails from customers and suppliers Booking in jobs and appointments for our engineers Helping with quotes, invoices, and work orders Supporting the team with social media updates and admin tasks Keeping office supplies and materials organised Maintaining good relationships with clients and contractors Working with the Office Manager to coordinate daily schedules Gaining customer service and business administration skills Working as part of a team to complete tasks effectively and efficiently Interested in property, maintenance, or office management

The apprenticeship for this role could be either a Business Administration Level 3 qualification or a Customer Service Practitioner Level 2 qualification depending on the experience and interests of the chosen candidate. If either of this appeal to you, please do apply.

Training:

Business Administrator Level 3 apprenticeship (Customer Service Practitioner Level 2, depending on experience and interests). Mentoring and on-the-job training from experienced staff.

Training Outcome:

There is an opportunity for a full-time job upon successful completion of the apprenticeship.

Employer Description:
ON TAP are the market-leading property maintenance company in Brighton & Hove. We work with homeowners, landlords, councils, and local businesses. Our office manages hundreds of maintenance jobs every week across plumbing, heating, electrical, and general building services.

Working Hours :
Monday to Friday with one hour for lunch and 6-hours study time per week for work-based learning. Working hours TBC

Skills:
Friendly,polite,Confident on the phone,Reliable,Punctual,Well-organised,Multiple tasker,Keen to learn,Takes responsibility,Team player,Works on own initiative,Good communication,IT Literate,Hard-working