Customer Service Administrator Apprenticeship

Assist the sales team with preparing quotes, proposals, and order forms Input and maintain customer details, leads, and opportunities on the CRM system Help process incoming orders accurately and efficiently Track and follow up on order progress, delivery, and invoicing Handle customer enquiries by phone and email in a professional, friendly manner Provide updates to customers on orders, stock availability, and lead times Support the resolution of customer issues or complaints promptly and effective Maintain and update sales records, reports, and documentation Assist with data entry, filing, and general office duties Support the organisation of meetings, sales events, or promotional activities

Training:
On the job With the training provider, monthly on line virtual masterclasses through Juniper training

Training Outcome:
Customer service specialist Team Leader

Employer Description:
Founded in 2001, Trench Limited was established with a clear vision: To deliver high-quality, service-oriented solutions with a strong focus on customer satisfaction. From the outset, we built a reputation in the UK Cable Management marketplace for reliability, simplicity, and excellence. Our guiding mantra, "Keep It Simple," became the foundation of our approach—ensuring orders are received complete and on time, every time. We pride ourselves on offering a consistent dependable service. We are a flexible manufacturer that holds extensive stocks of standard product ensuring that we have capacity to fulfil your bespoke requirements whilst offering exceptional lead times. Over the years, our commitment to quality and customer-first values earned us a respected position in the Cable Management sector. In 2015, we entered into an exciting new chapter when we were acquired by family-owned international business OBO Bettermann. This partnership has enabled us to expand our reach, strengthen our capabilities, and continue delivering the trusted service our customers expect - now with the additional support of a global network.

Working Hours :
Monday to Friday, 8.30am to 5.00pm, with 30 minutes lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience