IT Apprentice (Smiths Group plc)

Service Desk Support: (IT Operations, Cyber & Data/Analytics)

Provide technical support to internal users across multiple regions and languages. Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs.

Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics)

Support hardware provisioning, setup, and troubleshooting (laptops, desktops, mobile devices). Assist with software installations, configurations, updates, and license management. Participate in routine maintenance tasks such as patching, backups and reporting. Help monitor operational performance and report anomalies.

Project Support:                  

Contribute to IT projects including system upgrades, migrations, and new technology rollouts. Document processes and assist in user training and communications. Collaborate with vendors and internal teams to support project delivery.

Training Outcome:

The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability.

Employer Description:
Smiths Group designs, manufactures and delivers smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering. We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries. This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.

Working Hours :
Monday - Friday 8am - 5pm

Skills:
Communication skills,Attention to detail,Problem solving skills,Team working,Microsoft Office,Windows operating systems,Ability to work independently,Willingness to learn,Prioritise tasks effectively,Agreed SLAs and deadlines,Logical thinking