Apprentice IT Administrator

Providing basic IT support to staff, both in person and remotely Assisting with the setup of new equipment such as computers, printers, tablets, and phones Helping create and manage user accounts, passwords and permissions Supporting routine maintenance of systems like Active Directory and Microsoft 365 Learning how to apply software updates and security patches to devices and servers Assisting with the monitoring and maintenance of company software (e.g. ERP systems, email tools) Working with senior IT staff and external suppliers to resolve technical issues Helping maintain IT security, including antivirus tools and firewalls Assisting with diagnosing and fixing network or hardware problems Monitoring and checking system and data backups Providing general technical support to users and the IT team Taking part in training to develop your technical skills Helping with day-to-day IT administration tasks Supporting mobile phone setup and management Helping ensure systems meet company and industry standards Supporting the IT Manager with ongoing tasks and projects

Training:

You will be based at our Head Office, in Ulting, Essex CM9 6QH, where your training will be on the job. You will be given time during your working week to complete college course work and portfolio work. You may be required to attend Chelmsford College from time to time.

Training Outcome:

Following the successful completion of the apprenticeship the employee could progress into a permanent member of the team as an IT Support Administrator.

Employer Description:
Founded in 1898, our family-owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.

Working Hours :
Monday to Friday, 8:30am to 5.00pm, with a 1 hour unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience