Medical Receptionist Apprentice

Duties will include, but will not be limited to:

· Greet and assist patients in person and over the phone.

· Handle appointments, prescriptions, and patient record updates.

· Support the practice team with admin tasks such as filing, scanning, and data entry.

· Maintain confidentiality and patient welfare at all times.

· Use EMIS and other IT systems to manage patient information.

· Promote effective communication between staff, patients, and external healthcare teams.

· Provide cover and support for colleagues during absences.

· Participate in staff meetings, training, and ongoing professional development.

Uphold equality, diversity, and health & safety policies

Training:

Level 3 Business Administrator apprenticeship standard, including Functional Skills in English and maths if required

Training Outcome:

On successful completion of the Apprenticeship, progression would be into roles such as Medical Receptionist, Administrator, or potential Practice Management.

Employer Description:
All of the staff who work here are part of the health care team working for your benefit, but some staff are employees of the Walsall Community Health Trust and are attached to the Practice to provide additional local services. St. Peter’s Surgery has been recognised as an Investor in People and is a GP Registrar training practice. The Doctors work as an unlimited Partnership to provide General Medical Services and enhanced services.

Working Hours :
Monday: 13:30 -18:30 Tuesday: 10:00 - 18:30 (30 min unpaid lunch) Wednesday: Apprenticeship day (flexible timings on this day) Thursday: 13:30 - 18:30 Friday: 08:00 – 18:30 (30 mins unpaid lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience