Apprentice IT Support Technician

Assist the Service Desk team in responding to customer support queries via phone, webchat, or video call. Learn how to log, track and update support cases in systems such as ASM or ServiceNow. Shadow engineers to understand fault diagnosis and basic troubleshooting steps. Support the setup and testing of AV and VC equipment in collaboration spaces and meeting rooms. Help monitor and maintain customer systems to ensure consistent performance. Participate in preventative maintenance activities under supervision. Learn how to prepare and deliver clear handovers to ensure continuity between shifts. Support with admin tasks such as updating customer documentation, asset lists, and reports.

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Training Outcome:

 

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
ISDM Solutions is your end-to-end technology partner for today’s workplace. Whether you’re designing enterprise networks, equipping meeting rooms with next-gen AV, or bringing intelligence to your building environment, we deliver the full solution and keep it running seamlessly. Come work with us if you want hands-on experience, collaboration across teams, and the chance to help organisations truly transform how they work.

Working Hours :
Monday to Friday 09:00hrs to 17:30hrs

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working