Apprentice Patient Communicator

Utilise the clinical system to ensure efficiency of the appointment system and monitor the flow of patients into the consulting and treatment rooms Explain practice arrangements and formal requirements to patients, ensuring procedures are followed and completed Accept payments and issue receipts Deal appropriately with messages both verbal and written Promote patient services, including internet access to the practice Maintain oversight of the waiting area at all times and keep the reception and waiting room tidy, adhering to health and safety and infection control procedures Dealing with problems and queries from patients, doctors, other staff, attached staff and other agencies

Training:
Business Administrator Level 3 Apprenticeship Standard Bideford Medical Centre - on site Petroc College - for training
The apprenticeship will typically take between 12 and 18 months to complete

Training Outcome:
Possibility of a future position at Bideford Medical Centre 

Employer Description:
Bideford Medical Centre is a GP surgery with approx 15,500 registered patients.

Working Hours :
Our patient communications team are contracted to various hours per week and those hours are spread between 8.00am-6.30pm, Monday - Friday. A regular shift pattern will be established with the successful applicant.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Confidentiality