Customer Service Specialist Apprenticeship

Making outbound sales calls to prospective business clients Preparing proposals and quotes for new customers Providing excellent customer support Upselling and promoting our UK same day delivery service Building strong relationships and helping customers find the right delivery solutions

Training:
Training at work  Online workshops 

Training Outcome:
⁠Career progression opportunities

Employer Description:
World Options was established in 2003 and has since grown into a leading provider of simple and affordable shipping solutions for businesses. The firm was founded by CEO: Stewart Butler, after years of experience working with leading international shipping companies. Back then there were fewer carrier companies on the market, which was dominated by the big names in the industry such as DHL, UPS, TNT and FedEx. At that time many small to medium-sized businesses that had shipping requirements had to ship their goods manually by making telephone calls direct to the carriers and completing shipping rate sheets themselves. But this presented a problem - there was very little visibility of what would happen to their shipments after they were collected, and it would take hours upon hours for those businesses to contact the carriers to find out what was happening with their shipments.

Working Hours :
Hours & Times: 40 hours per week 8:30am- 5pm (1 hour dinner break) Days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative