Location: Dagenham, Essex, RM10
Salary: £25,000 DOE
We are looking to recruit a Helpdesk Administrator/Planner for our client.
With over 35 years experience, this company is one of established manufacturers in the South East of roller shutters, fire shutters and security doors for industrial, commercial and retail.
They offer manufacture & installation services, planned preventative maintenance and 24/7 emergency repairs for all their products.
As Helpdesk Administrator/Planner, you would be responsible for organising the 24hr servicing and emergency repairs at customers' premises.
Direct responsibilities of the Helpdesk Administrator/ Planner include:
? Repair/Service Project Files
? Planning- Liaising with engineers and approved sub-contractor for preparation, access, and completion of works in hours and out of hours.
? Purchase Order Requisitioning
? Credit Control
? Issue of Work instructions
? Stock Control Levels
? Plant Management
? Manufacturing and Installation Standards
? Repair Requests
? Customer Communication- Act as first point of contact for customer complaints with the intension of resolving before escalating if necessary
? Cover- Be able to cover associated positions within the company due to absence/holiday
? Health and Safety , GDPR, and Quality Assurance
? Minimum 2 years' experience in a similar role
? Good standard of general education-including GCSE English and Maths
? Good IT skills including word and outlook
? Excellent written and verbal communication skills
? Ability to work as part of a team
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.