Customer Service Practitioner Apprenticeship - Sales Department

Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications Providing support to Sales in completing customer enquiries arriving into CRM and/or e-mail inbox Working towards becoming a competent member of the UK sales team for inbound sales Providing follow-up/tracking on quotation requests, receipt of goods, paperwork and service ratings Accurately capturing and comprehending customer requirements and creating quotations, customer orders and overseeing the sales lifecycle Pivoting data from CRM to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences Adheres to all local legal, health and safety and compliance requirements, policies and procedures Reporting to Sales Team Manager/ET Business Development Manager Close interaction with all UK sites through sales activity Role to expand over time No direct reports

Training:

Customer Service Practitioner Level 2.

Training Outcome:

Full-time permanent employment will be offered to the right candidate.

Employer Description:
With a history spanning 150 years, Columbus McKinnon is a global leader in intelligent motion solutions for material handling. Our high-quality brands, such as STAHL CraneSystems, Yale, Pfaff-silberblau, Dorner, Magnetek, CM and Duff-Norton, work together to move the world forward and improve lives. Whether it’s increasing safety or improving productivity, our intelligent motion technology is hard at work worldwide.

Working Hours :
Monday to Thursday 08:30 – 17:00 with 30m unpaid lunch break and Friday 08:30 – 13:30 without a break.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness