Internal Sales Apprentice

You’ll play a key role in supporting our sales operations, learning how our business runs day-to-day, and developing valuable skills that will set you up for long-term success in the engineering and manufacturing industry.

Represent FPE Seals in a professional manner at all times Develop relationships with allocated key customers, providing single point of contact within the business for quotations
and queries Manage allocated set of low spending customers, maintaining relationship and develop understanding of their true
potential, feeding back information to sales team Maximise customer potential by upselling product and chasing up quotations Monitor performance of key customers or identify new customers for development, liaising with external sales or sales
management Answer incoming sales calls or respond to voicemail or email providing commercial support for customer enquiries or
queries including cross-referencing from catalogues or online searches of items not listed on system Provide customers with technical support, utilising all available company resources Create quotes received from enquiries, ensuring that all contract review rules are met Process orders received from email/fax/phone, taking card payments if required Identify seals and seal kits sent by customers as samples, providing feedback and quotations where necessary Obtain pricing and lead-time for non-stocked parts from suppliers in conjunction with purchasing Obtain all necessary technical information from customer to enable production to manufacture machined seals for
customers Create parts on Jasper for new product or kits or input customers alternative part numbers Liaise with courier companies or taxi companies in circumstances requiring special attention Assist Finance department with invoice queries Ensure that the databases/CRM held within FPE Seals for customers are accurate and up to date with all customer
and contact details Cover, when requested, Trade Counter Sales Deal with customer complaints in line with company procedures
Other Comply with Health & Safety, Quality and all other policies of the company Carries out other tasks as and when requested to do so by management Comply with company health safety policies and procedures and, as applicable, ensure safe use and maintenance of all equipment and fully utilise all safety items within the legal and H&S requirements.

Training Outcome:

Become part of the internal sales team at FPE Seals.

Employer Description:
Founded in 1984 in Darlington, UK, FPE Seals now stock, supply and distribute to customers internationally, across all areas of industry, operating from branches across the UK, including Swan Seals in Aberdeen, as a well as a branch in The Netherlands. Our custom services also include the design and creation of express machined seals, as well as legacy sourcing for existing seals. Both ISO 9001 and ISO 14001 registered, we pride ourselves on using our industry knowledge and technical expertise, to deliver a high-quality, personal and efficient service. We understand how important it is to get our products to you as quickly as possible, which is why we offer a same day dispatch service.

Working Hours :
Monday -Friday- 9am-5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience