Level 4 Digital Community Manager Apprenticeship

Daily/Weekly Activities of the Apprentice
1. Community Engagement & Support

Respond to questions and messages from learners and employers on online platforms (forums, social media, email). Welcome new learners and employers to the program, guiding them through onboarding steps. Encourage discussion, collaboration, and sharing of experiences within the online learning community. Monitor learner progress and provide gentle nudges or reminders to keep learners engaged.

2. Content Creation & Management

Draft posts, newsletters, blogs, or videos for learners and employer audiences. Schedule content on social media and community platforms using digital tools. Ensure content is relevant, professional, and aligned with the training programs and company brand. Assist in creating resources to support learners’ understanding of digital programs.

3. Learner & Employer Onboarding

Contact new learners and employers to guide them through program registration. Explain the benefits of the programs and answer questions about the learning process. Help employers understand how to support their apprentices and track progress. Maintain records of onboarding activity and engagement to support business growth.

4. Analytics & Reporting

Track engagement metrics on social media, learning platforms, and community forums. Identify trends and suggest improvements to increase participation and retention. Support team reporting on learner engagement, campaign success, and community growth.

5. Collaboration & Team Support

Work with marketing, learning, and delivery teams to plan campaigns and events. Assist in promoting new courses, events, or initiatives to learners and employers. Attend team meetings and training sessions as part of the apprenticeship development.

6. Professional Development (Apprenticeship Learning)

Complete the Level 4 Digital Community Manager apprenticeship modules. Develop skills in social media management, content strategy, learner engagement, and analytics. Apply learning from the apprenticeship directly to day-to-day activities.

Training:
Hybrid Delivery Model: In-person sessions, Google Classroom sessions, and workshops. Off-the-Job Training:

Training will take place once a week.
First 6 months:

Week 1: Tutor-led hybrid learning
Week 2: Assessments, practical exercises, and projects linked to daily work
After the first six months: Training will continue once a week with a tutor or skills coach.

Training Outcome:

Once the apprenticeship is completed, the apprentice will be qualified to take on roles with more responsibility, including:

Digital Community Manager – fully managing online communities, engagement strategies, and reporting. Social Media Manager / Coordinator – overseeing social media channels, campaigns, and content strategy. Learner Engagement Officer / Coordinator – focusing on onboarding, supporting, and retaining learners in educational programs.

Employer Description:
London Vesta College is a leading training provider specialising in digital apprenticeships and adult learning programs. We are passionate about helping individuals and organisations develop the skills they need to thrive in the digital world. Our programs empower learners with practical, industry-relevant skills, and we pride ourselves on fostering supportive, engaging learning communities.

Working Hours :
Monday to Friday 9 am to 5 pm including 1 hour lunch break

Skills:
IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Creative,Initiative,understanding of social media,Familiarity with digital tools