Apprentice ICT Technician

Support end users via telephone, helpdesk ticket system and e-mails Office 365/Exchange console administration Problem solving and workflow management Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot Cabling and connectivity installations Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords Perform various stock check requests as advised by senior’s requests Meet and greet our user base. Perform scheduled appointments and tasks To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism Carry out hardware inspections and repairs as and when required.

Training:

An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.

Training Outcome:

Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.

Employer Description:
Advanced IT provides ICT solutions for schools, or the concept of advanced information technology, which includes skills like cloud administration, cybersecurity, and software development.

Working Hours :
Monday – Friday, 8am till 4pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative