IT Technician Apprentice

Key Responsibilities

Provide first-line technical support to staff, including resolving basic hardware, software, and network issues.
Assist in setting up, configuring, and maintaining computers, mobile devices, printers, and network equipment.
Log, track, and manage support tickets to ensure timely resolution.
Install and update software in accordance with company policies and cybersecurity best practices.
Support the monitoring and maintenance of IT systems, including backups and routine checks.
Assist with user onboarding—including account setup, device preparation, and system access.
Contribute to documentation of IT procedures, troubleshooting guides, and asset management records.
Maintain a professional and customer-focused approach when supporting users.
Proactively learn, develop, and apply new technical skills in line with the apprenticeship training programme.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Possible progression available for the right applicant on completion. 

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Friday 9am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience