Customer Service Specialist L3 Apprenticeship

Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system Freshdesk, telephone, and social media outlets all within agreed SLA’s Ensure VCRM is updated with all communications and is the single source of the truth Positively promote and maintain the new glass app and portal  Escalate any issues of concern to team manager Ensure GDPR is always complied with Develop and maintain effective working relationships with all internal and external customers. Liaising with customers and clients to ensure correct procedures are adhered to. Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations. Responding to customer complaints and ensuring they are responded to in line with the company complaints procedure through to successful resolution
Carry out other adhoc duties consistent with the nature and responsibility of this role to support the team leaders

Training:
Customer Service Specialist Level 3 Apprenticeship Standard

Training Outcome:
For any individual with the right work ethic, excellent teamworking skills and ability to learn, there is always opportunity to progress within our business

Employer Description:
Vital Energi is undergoing significant growth to meet the increasing demand for energy-saving and low-carbon energy projects. We are an energy solutions provider who design, build, operate and maintain low carbon energy projects. We support hospitals, universities, residential developments, towns and cities, as well as industrial and commercial clients to decarbonise their buildings. The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sexual orientation, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, pregnancy and maternity, marriage and civil partnership, gender reassignment, physical disability or is disadvantaged by unjustifiable conditions or requirements. Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

Working Hours :
Hours to be agreed at interview - various working patterns.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Patience