Business Admin Apprentice A&E

Main duties of the job to include:

To greet patients and visitors to the department, taking essential details from them To book in patients who arrive by ambulance To input and code patient information on the A&E computer system Maintain accurate records within the department Filing of notes, xrays reports, blood forms etc. Deal with all sensitive situations that may arise with tact and understanding To observe absolute confidentiality of all information obtained in the course of work To carry out any other duties appropriate to the grade as requested by the A&E Reception Supervisor Registering and admission of patients onto hospital OASIS computer system. Ability to prioritise workload according to demands of the department and work under pressure

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:

The apprenticeship will be on a fixed term contract for 15-months with opportunities to apply for NHS roles on completion.

Employer Description:
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Working Hours :
Full-time, flexible working, working days and hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Legible handwriting,Ability to work calmly,Prioritise tasks