IT Apprenticeship

Assist with security tasks such as password resets, group policies, multi-factor authentication, and anti-virus management Use knowledge base articles and work with peers to carry out technical tasks, resolving first-line issues and collaborating with senior staff on more complex problems to gain practical experience Document tasks and escalations using a ticketing system, and provide support to internal and external users via phone, email, and ticketing Work with hardware by building and setting up new machines, installing printers, and eventually supporting network devices like routers, firewalls, and switches Install, configure, and update client software and operating systems, manage patches and drivers, and understand network setups for both wired and wireless connections Use PowerShell to automate tasks and assist in problem-solving

Training Outcome:
Possible full-time position with the business and progression onto a Level 4 programme

Employer Description:
At Amshire, we believe your IT support should do more than just keep the lights on. It should drive growth, reduce risks, and adapt as your business evolves. Whether you’re a fast-moving SME or an established enterprise, our Manchester-based team delivers proactive, people-first IT services that solve today’s problems and prepare you for tomorrow.

Working Hours :
Monday to Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working