Systems & Compliance Apprentice

Assist in maintaining key compliance and administrative records, including training files, digital HR documents, calibration data and controlled company documentation. Support the Systems & Compliance Manager with internal audits, monthly verification checks, new starter inductions and routine compliance monitoring activities. Help with tasks related to data privacy, Health & Safety and environmental management (ISO 14001), including updating logs, preparing documentation and supporting ESG-related activities. Contribute to managing internal and external document databases, ensuring accuracy, good version control and timely updates to the Quality Management System. Liaise with other departments such as Planning, Warehouse and Customer Support to support smooth operational workflows and resolve day-to-day queries. Assist in the raising, logging and documenting of complaints and non-conformances, helping the department drive continuous improvement across the business. Support ongoing housekeeping and 5S activities, helping embed strong quality, safety and compliance standards throughout the organisation.

Training:

Training will take place once a month at the Worcester campus.

Training Outcome:

Upon successful completion of the apprenticeship, the candidate may progress into a full-time Systems & Compliance Officer position within the company. In this role they would support quality management, auditing, data protection, and regulatory compliance activities.

There is also potential for further professional development, including: Internal auditor training (ISO 13485, ISO 14001, or specific process audits), Health & Safety qualifications (such as IOSH or NEBOSH), Data privacy and GDPR training (e.g., Data Protection Officer skills). Opportunities to specialise in compliance, documentation, quality assurance, or continuous improvement as the company grows.

Employer Description:
Hugo Technology Ltd is a specialist UK-based service provider supporting original equipment manufacturers (OEMs) and healthcare providers with the full lifecycle of medical and laboratory device services. We deliver fast, high-quality maintenance, calibration, repair, swap-out and de-commissioning services via a national network of over 40 field and workshop engineers. Operating under a regulated quality framework and in line with industry standards for medical device servicing, we emphasise reliability, traceability and documentation throughout every project. Our headquarters are in Bromsgrove, Worcestershire, and we partner with leading OEM brands across the UK to deliver responsive support and flexible service models.

Working Hours :
08:00 - 16:30, Monday - Friday, 30 mins unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative,Patience,Physical fitness,Methodical