Leisure Team Member L2 Apprentice

What you’ll do:

Customer Experience:

Understand the services and products on offer to assist with customer questions and queries. Support different types of customers with different needs.  Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints. Support the centre to deliver swimming lessons where required (qualification dependent). Share knowledge with customers on the role exercise plays in health and well-being. Conduct customers' gym inductions and health screening where required (qualification dependent). Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience:

Support GLL's visions and values. Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager. Ensure all training and qualification deadlines are met in agreement with your tutor and manager. Achieve and maintain all necessary qualifications, including ongoing CPD training. Keep up-to-date with trends and developments in the leisure industry. 

As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like anywhere else. You will be enrolled on a Leisure Team Member apprenticeship programme, which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship: 

National Pool Lifeguard Qualification (NPLQ). First Aid at Work (Level 3). Certificate in teaching swimming. Level 2 Gym Instructor.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like anywhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Training:

The apprentice will receive full on-the-job training as well as 20% off-the-job training. They will also receive a full wrap-around service with SCL.

Training Outcome:

The apprentice will be able to progress on to the next level, maybe a sports coach or a team leader, once they have finished their Leisure team member L2 qualification.

Employer Description:
About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Working Hours :
TBC at the interview stage.

Skills:
Communication skills,Swimming Skills ,Attention to detail,Organisation skills,Physical fitness