Apprentice Technical Support Engineer

Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK) Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter
ways to deliver excellent service Maximize and promote system utilization by all users, providing relevant training where necessary Maintain documentation for all systems (hardware and software). To include all applications installed and network
topology/diagram Provide excellent service to all customers and be willing to go the extra mile

Training:

ICT (Information Communications Technician) Level 3 Apprenticeship Standard.

You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills.

Your training will include gaining a Level 3 IT qualifications

Training Outcome:

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

Employer Description:
We are a Managed Services Provider based in the UK and Cape Town. Our UK team is looking for an apprentice to support our clients remotely as well as onsite when required. (Greater London Area) Our team is very technical, and you will have the many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.

Working Hours :
Monday - Friday (9:00am - 5:30pm) Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative