IT Apprentice

You will learn how to:

Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on 'least privilege' Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up to date Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001) Contribute to the creation and maintenance of knowledge base articles and training materials for end-users

Training:

Information Communications Technician Level 3.

Training Outcome:

Successful apprentices may progress into roles such as 1st Line Support Engineer, Field Engineer, or Systems Administrator, depending on performance and qualifications achieved.

Employer Description:
ASM unlocks your hidden potential. Whether that be from making savings on your tail spend, uncovering new opportunities or introducing you to the latest technology, ASM can be the vehicle that drives your business forward.

Working Hours :
Monday - Friday 9am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working