IT Apprenticeship

Act as the first point of contact for IT issues and queries from UK staff. Support with installation, configuration, and maintenance of laptops, PCs, printers, network switches, routers, and mobile devices. Escalate issues to external IT support providers when required, ensuring timely resolution. Manage IT equipment inventory and maintain accurate asset records. Support the onboarding and offboarding of employees (setting up user accounts, equipment, and permissions). Document IT processes, setup guides, and troubleshooting notes for internal use. Learn and contribute to process improvement initiatives in collaboration with the Projects & Systems Manager. Assist with IT-related projects such as system migrations, application rollouts, or hardware upgrades. Support the implementation of cybersecurity best practices by helping monitor system updates, manage access controls, and promote secure user behaviours across the organisation.

Training:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Employer Description:
Boluda Towage Europe, a global leader in port and offshore towage, is looking for an enthusiastic IT Apprentice to join their innovative team. With operations in over 100 ports worldwide, Boluda prides itself on combining decades of maritime experience with cutting-edge technology to ensure safe, efficient, and reliable services.

Working Hours :
9am-5pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Passion for IT