Level 3 Business Administration Apprentice

Reception & Communication: Answer incoming calls and manage reception duties professionally. Respond promptly to voicemails and emails. Data Management: Accurately record client information on Charity Log. Scan and upload documents as required. Client Support: Assist new clients through the Initial Service Assessment process. Complete benefit checks and refer clients to relevant departments. General Administration: Handle incoming and outgoing mail, including franking and maintaining the post book. Take mail to the post office when necessary. Event Support: Provide administrative assistance for events and activities.

Training Outcome:

As part of your apprenticeship, you will receive structured training leading to a Level 3 Business Administration qualification. You will gain hands-on experience in a professional environment and develop skills in communication, data management, and client support. Upon successful completion, there may be opportunities to progress into permanent administrative roles within Age UK Gateshead or other departments, allowing you to build a long-term career in the charity sector.

Employer Description:
Age UK Gateshead is a local independent charity with 52 dedicated staff members. We support over 6,500 older people every year through activities, events, befriending, and information services. If you want to make a real difference in people’s lives, this is the place for you.

Working Hours :
Monday to Friday 10:00am - 4:30pm with a 30-minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental