Administration Assistant Apprentice

Key Responsibilities

1. Office Administration

Answer incoming calls, emails, and enquiries, ensuring polite, professional communication at all times. Maintain the office environment, ensuring supplies are stocked and the workspace is organised. Assist with general clerical duties such as printing, scanning, filing, and preparing documents. Compliance & record keeping Support the Admin & Compliance Officer in maintaining accurate staff files in line with CQC standards. Track compliance renewals (DBS, training, right-to-work, references, etc.). Assist with preparing documents for inspections, audits, and quality reviews. Maintain digital and paper records in accordance with Inna Care’s Record Keeping Policy.

2. Scheduling & Operations Support

Assist the rota/scheduling team with data entry, updates, and communication to carers. Monitor Careberry updates and follow up with carers where necessary. Help coordinate meetings, staff inductions, and training sessions.

3. Finance & Invoicing Support

Assist with preparing weekly and monthly timesheets. Support the finance team in raising invoices, reconciling information, and updating Xero where required. Maintain accurate records for payroll and client invoicing.

4. Communication & Customer Service

Provide excellent customer service to clients, families, carers, and external partners. Support referral processing and send completed forms to office@innacare.co.uk. Draft and send letters, notifications, and updates as required.

5. Marketing & Social Media Support (Optional)

Assist the Marketing Manager with content scheduling, posting updates, or preparing basic promotional materials. Support internal communications for staff newsletters or announcements.

Training:

Off-the-job training at Newham College's apprenticeship centre.

Training Outcome:

Excellent career prospects for the right person to progress.

Employer Description:
Inna Care is a high-quality homecare provider delivering compassionate and person-centred care across Havering and Essex and surrounding areas. We work in partnership with local authorities, the NHS, and community organisations to ensure that every client experiences dignity, safety, and wellbeing at home. Our Romford office supports all operational, administrative, and compliance functions to keep our service running smoothly.

Working Hours :
Monday–Friday, 9:00am–5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience