Office Junior Customer Service Apprentice

Screening calls and taking detailed, accurate messages where necessary Managing the reception area, including welcoming customers and guests Weekly stationery inventories to ensure all stock is up to date and ordering more when necessary Managing and distributing all incoming and outgoing post and couriers Photocopying, faxing, binding and filing all company documents Booking meeting rooms and organising refreshments Helping company colleagues with email correspondence Updating contact lists on the company database Providing telephone support during peak times Office cover during holidays Assisting the office manager with regular health and safety checks Processing purchase orders for requested items Recording utilities, including meter readings and resolving any issues Ad-hoc secretarial duties, including running personal errands and booking lunches Contribute to team projects and initiatives as needed Collecting, verifying, and reviewing data

Training:
Customer Service Practitioner Level 2 The apprentice will have regular one to one sessions with a dedicated trainer either remotely or through visits to the workplace

Training Outcome:

For the right candidate this apprenticeship will lead to a permanent position within TNS Catering, this is an excellent opportunity for somebody looking to build their career.

Employer Description:
TNS Catering are an award winning company creating and enhancing a new style of management for the provision of catering services in business & industry, healthcare and education sectors of the food service market. Mission Statement Throughout the Country we wish, within our selected business area, to be the preferred source of catering and associated services, contributing to a better-quality working environment. By being close to our customers, we fulfil their needs with innovative high-quality solutions. Through empathy, responsiveness and dependability, we seek to earn their loyalty. Our cultures attract and nourishes individuals who are energetic, committed and have a passion for our business. We respect differences and pledge to act responsibly in social, environmental and business contexts. By striving to be the best in our business we achieve growth and increased value for our customers and employees. Culture Our ability to provide excellent support both locally and nationally. To produce locally sourced food as close to service time as possible. To provide an environment in which all our employees develop to their full potential. To always deliver on our promises, to offer our clients a catering service which is based on trust and partnership. Core Values Valuing our employees Exceeding our customers’ expectations Delivering our promises every day Excellent food Excellent services

Working Hours :
37.5 hours per week, Monday - Friday, 8.30am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience