Transport Delivery Assistant - Apprentice

Reporting to the Transport Delivery Lead, you will work towards:

Supporting the Transport Delivery Manager in the investigation of service complaints, using diplomacy and integrity, providing appropriate verbal and written responses, escalating when appropriate, and to record all outcomes accordingly Providing technical support, assistance and consultation support to the members of the Transport Delivery Team in dealing with the day-to-day activities of the section Developing communication skills to liaise and work effectively with other internal teams, to ensure a cohesive and collaborative approach to TRO consultations and queries, the Feasibility process and delivery of the LTP programme Providing technical support in the coordination and provision of information relating to Traffic Regulation Orders and Land Charges Responding to and investigating feasibility queries raised by members of the public, Councillors and other stakeholders, in conjunction with the Feasibility Senior Transport Planner or Transport Delivery Manager, where appropriate Providing technical information and assistance in the preparation of reports for Transport Delivery Steering Group as required Remaining up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice Being responsible for advanced administrative tasks, including the raising of purchase orders and processing of invoices as directed by more senior team members

Training:

You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

IT Record and Document Production Decision Making Interpersonal Skills Quality Planning Project Management Business Processes

As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.

The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.

Training Outcome:

This is a fixed-term apprenticeship contract.

Employer Description:
The Transport Delivery team at Portsmouth City Council is responsible for managing and implementing transport projects to meet the city's transport strategy. This includes projects for active travel (cycling and walking), road safety, parking, and new technologies like electric vehicle infrastructure. The team works to improve the city's transport network for a healthier, safer, and more sustainable environment through the project lifecycle.

Working Hours :
Monday - Friday, with hours typically between 8:30 am and 5.00 pm, with some flexibility.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative