Apprentice Aftersales Advisor

Responsibilities include but are not limited to:

Advise customers about the necessary service/parts for routine maintenance/repairs Answer telephone queries and respond to customers’ needs Collect data from customers to facilitate and qualify the customer service or repair requirements Prepare repair order documents, including pricing up the parts required Deal with queries and complaints in a professional manner Demonstrate consistent good customer service

Training:

An apprenticeship includes regular training with our training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme

Employer Description:
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

Working Hours :
Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience