Customer Service Apprentice - Indoor Play Area

Customer facing  Ensuring that visitors are booked into the soft play area and that they are compliant with health and safety regulations Taking payments Staffing the cafe within the soft play Ensuring that tables are cleared within the area Dealing with concerns/complaints in a timely manner Organising pre-booked parties within the area Speaking on the telephone and taking orders

Training:

You will work towards a Level 2 Customer Service Practitioner Standard.

All apprentices are required to attend teaching and learning within Springboard at our Pallion, Sunderland site. 

If needed, you will work towards Functional Skills in maths and English (If grade 4's have not already been achieved). Functional Skills sessions are in Springboard every Friday morning and attendance is mandatory. 

You will complete End Point Assessment following 12-months on programme learning. 

Training Outcome:
Candidates can progress into roles in and around customer services Progression onto a Level 3 qualification An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work

Employer Description:
Moobears is an indoor play area with in-house cafe area for 0-7 year olds, with older siblings welcome, we aren't just an ordinary play area, we offer so many different types of play all in one open space. We have a fun and colourful soft play frame and area which is ideal for the catered age. We have a role play area with various stations such as car garage, market stall and shop.

Working Hours :
Hours are variable to fit in with organisational needs. Hours to be confirmed. Moobears is open 7 days per week.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience