Business Administration Apprentice

Client support

Provide essential support to clients by scheduling meetings, preparing presentations and responding to enquiries. Always deliver excellent customer service, ensuring clients receive timely assistance and high-quality support throughout their engagement with the company.

Communication

To interact with leads and deal with enquiries from clients, acting as a bridge between consultants, clients and other staff members. The assistant manages emails, phone calls and schedules meetings to move the client to the next stage. They ensure effective communication flows within the business.

Document Control

Organise, maintain and update both physical and digital documents, ensuring documents are stored securely but remain easily accessible, while always maintaining confidentiality. Make sure all relevant paperwork is correctly saved on the server and filing system if necessary. Set up folders for new clients and ensure all required documentation is available for Metrick staff.

General daily tasks

Complete day-to-day administrative duties, including posting, filing, printing, scanning, answering phone calls, emailing, booking and other routine tasks that support the smooth running of the office.

Database Management

Support the maintenance and updating of internal databases, with a primary focus on managing the grant database for our app. This includes adding new grants, updating existing entries, ensuring all information is correctly formatted and removing or hiding any grants that have closed so they are no longer visible on the app. Ensure the data is correct, consistent and user-friendly so clients can easily find and access the grants they are entitled to through the app.

Meetings

Prepare agendas for meetings, take accurate minutes and distribute required documents afterwards. Book all internal and external meetings and ensure all necessary paperwork is prepared in advance.

Research Support

Conduct research to identify new grants and extract relevant information from grant newsletters and other sources, then add the gathered data to the company’s grant database. Support ongoing projects and client requirements by keeping the Metrick team informed of new funding opportunities.

Training and Development

Participate in training sessions to develop business administration skills. Undertake any required learning to progress through the apprenticeship framework.

Customer Relationship Management (CRM)

Update and maintain client records in the CRM system (HubSpot). Support the team in tracking client interactions and follow-ups.

Grant Support & Networking

Assist with grant applications by gathering required information, completing initial drafts and supporting the submission process. Conduct tailored grant searches for clients to identify suitable funding opportunities. Attend networking events, both online and in person, to build relationships, promote the company and stay informed about new industry developments.

Driver's licence (preferable).

Training:

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT Record and document production Decision-making Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulation Policies External environment factor

Training Outcome:

Possibility of a full-time position upon completion of the apprenticeship.

Employer Description:
Metrick specialises in grant searches, grant applications and ECO4 residential upgrades.

Working Hours :
Monday - Friday (exact hours to be confirmed).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative