Student Support Officer Apprentice

Ensure the health and safety of everyone entering the college Greet and welcome students and visitors and provide refreshments if required Answer incoming calls, directing them through the company and taking messages Provide information and answer queries from current students as well as walk-in students Produce letters for students Prepare notices, posters & updates for the noticeboards Prepare documents for the registration of new students Help students with Police registration procedures Enrol each student in college, making sure all appropriate documents and information are collected in a timely manner Input & update student data on to the CRM system Update student attendance records on a daily basis Assist with general administration duties Prepare student certificates Post current events and photographs on social media Report any maintenance to relevant departments Issue student cards Comply with UKVI and British Council requirements Maintain student files Assist students with general enquiries, including accommodation Deal with students’ complaints as per the company’s policy and escalate when necessary Participate in all mandatory training for Health and Safety and Safeguarding, as advised by the College policy and through the instruction of the appropriate line manager Comply with the induction process required either as a new member of staff or directly conducting induction training if required Support other colleagues in their induction and encourage engagement Monitor attendance daily, paying special attention to specific groups such as under aged students and other groups according to their sponsor’s demands Issue attendance/lateness warning letters according to the Attendance Policy Process official documents to authorise students’ absences according to the authorised absences policy Book students’ holidays in accordance with the college’s holiday policy Assist the Student Support Manager and the Finance Department chasing outstanding balances Carry out any other ad-hoc duties which may occur from time to time and are considered to be within the post holder’s capability

Training:

Level 3 Business Administrator apprenticeship standard, including:

Knowledge, Skills & Behaviours End-Point Assessment

Training Outcome:

Possibility of a full-time position upon successful completion of the apprenticeship.

Employer Description:
New College Group (NCG) provides English Language courses, exam preparation courses and a range of specialised courses for groups and individuals. With schools across the UK, we provide English Language education to international students. Through more than ten years of experience, we have developed a strong reputation for our high-quality teaching, friendly staff and modern facilities.

Working Hours :
Monday - Friday (08:30 - 16:00, with 30-mins lunch break)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills