Apprentice Technical Product Support

The apprentice will be preparing machines for field testing, performing tests and validation of soft and hardware, alongside other technical improvements They will learn how to produce detailed technical reports on machines in the field from the first customer feedback to the creation of the documentation needed for the factory Engineering teams The role would encompass a mix of practical tasks, both in the field and in the workshop, alongside office-based IT tasks They will also learn how to diagnose and repair complex faults in state of the art electrical and hydraulic systems

Training:
Land-based Service Engineering Technician Level 3 Apprenticeship Standard Block Release Training with the CLAAS Academy at Saxham 3 weekly blocks, 3 times per year

Training Outcome:
The apprentice would be expected to successfully complete Level 2 apprenticeship standard in Land-Based Service Engineering and then progress onto the Level 3 Apprenticeship Standard in Land-Based Service Engineering Technician Future roles could include Field Service Engineer, Technical training instructor, Technical Support - Parts Specialist, Technical Product Specialist, Aftersales Business Advisor

Employer Description:
At CLAAS UK at Saxham we provide Sales, Service, Parts, IT, Marketing and Accounts support for our dealer network across the UK and Ireland. CLAAS UK is also the sole wholesale distributor for all CLAAS machinery in the UK and Ireland.

Working Hours :
Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative