Neighbourhood Manager - Social Housing

The Vacancy

About the role

Leading a team of dedicated and highly motivated Neighbourhood (Housing) Officers our Neighbourhood Managers will ensure high levels of performance and customer satisfaction across their patch as well as serve as a point of escalation for complex cases.

This is a highly visible role delivering services in accordance with our Customer Care Standards and primed to make a significant impact to the customers we serve.

We have 3 Neighbourhood Managers in post currently and are recruiting for an additional 2.

The neighbourhood team will support mixed-tenure customers and deal with day-to-day and more complex cases, ensuring vulnerability is recognised and appropriately supported any safeguarding concerns are identified and addressed.

Delivering against a quality assurance framework the Neighbourhood Manager will work with their team and other Paradigm colleagues to drive improvements in all we do, creating and delivering against patch plans and being accountable for parch budges for maintenance and estates improvements.

Our Team

Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers and customer service champions.

Reporting to the Area Neighbourhood Manager, the Neighbourhood Manager leads a team of experts critical to achieving our Vision and corporate plan targets for customer satisfaction.

This is a role filled with opportunity to make a real difference to our customer's lives.

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement.

The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we're heading.

We work in a hybrid way, a mix of home and office based as part of ensuring wellbeing balance and the benefit of face-to-face collaboration and relationships.

About you

You'll use your

  • Location: HP10 0DF
  • Salary: 44802 Per Annum Increased salary: £44,802 p/a + excellent benefits
  • Type: Permanent
  • Recruiter: Career Kinetics
  • Posted: 02-Sep-2022
  • Posted on: