Junior IT Support Desk Engineer Apprentice

Roles and Responsibilities:

Monitoring and Documentation: Actively monitor systems and record issues or observations for review and action Customer Interaction and Ticket Management: Respond to customer calls and log tickets accurately on the designated portal Learning Through Observation: Observe and learn as senior Support Engineers perform troubleshooting and resolve issues, gaining valuable hands-on insights Active Participation and Growth: Gradually involve yourself in the support processes, aiming to independently handle tasks and responsibilities by the completion of your apprenticeship

Training:
Information Communication Level 3 (ICT) Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 ICT qualifications

Training Outcome:

Potential for permanent role after completion of apprenticeship for the right candidate.

Employer Description:
Eleven years ago, in the heart of London's vibrant communities, AccrueTek started out with a significant promise – to be the trusted IT partner for small and mid-sized enterprises. We realised early on that the essence of a thriving business lies in focusing on its core competencies. Our driving force is to work hand in hand with business owners and executives like you, to support your business growth and efficiency. We see ourselves as more than just an IT service provider; our goal is to be your strategic IT partner, understanding your unique needs and offering tailored services that cater to them.

Working Hours :
Monday - Friday, 9.00am - 5.30pm). Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative