Apprentice Receptionist

Duties to include but not limited to:

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Greeting and directing patients. Effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients. Be responsible for the distribution of information, messages and enquiries for the clinical team. Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. Working towards a L3 Customer Service Qualification.

Training:

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required). Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement. End-Point Assessment (EPA).

Training Outcome:

Great prospects for progression to a permanent Assistant role for the right candidate.

Employer Description:
"Providing outstanding care and promoting a healthy future for our community" Bankfield Surgery is a kind caring practice located at the heart of the Elland Community, close to the M62. We are a training practice and have a dedicated team of staff and Practice Champions to help to improve the health, wellbeing and lives of the patents we care for. ‘Our surgery is part of the Calder and Ryburn Primary Care Network’

Working Hours :
Monday to Friday. 37.5 hours. Shifts to be confirmed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Confidentiality,Proactive,Willing to learn