IT Support Engineer Apprentice (Sweetbyte Ltd)

IT helpdesk Support, logging calls and resolving issues over the phone with customers Customer site visits to support customers related IT issues Project work, Migrations and rolling out new IT infrastructure Computer installation and configuration PC/Apple Mac Support IP Telephony support and configuration Backup checks and reporting Monitoring and Maintenance of customers IT systems Monitoring and Maintenance of customer Network Infrastructure

Training Outcome:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Employer Description:
We are an IT company based in Essex consisting of IT Professionals who have worked and consulted in the I.T. industry for over 25 years. We specialise in IT services for businesses. Because of our vast experience we know how complex IT can be and we help to make IT easy. In modern times IT is a necessity to help drive and grow your company / business but sometimes can be difficult to comprehend. We strive to make this easier for you to understand and look at the best solutions to help drive your company / business forward the right way. We provide highly skilled professionals at great business rates, working with you to provide a cost-effective IT service.

Working Hours :
Rotational/flexible shifts required to cover IT helpdesk early shift 8:30am - 4:30pm and late shift 10am to 6pm with 1-hour lunch break. Exact working days and hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Creative,Team player,Ability to work independently,Quality conscious,Goes the extra mile,Genuine interest in technology,Willingness to learn,Flexibility,Adaptability,Good interpersonal skills,Ability to multitask