Contact Centre Advisor Apprentice

Your duties and responsibilities include:

Manage emails, Web chat, conversational SMS & Whatsapp, emails and post within Contact Centre environment. Work to achieve monthly Key Performance Indicators on an individual basis. Assist with the handling of client queries. Abide by company policy and procedures at all times. Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution. Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions. Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies.

Training:
The Apprenticeship will be delivered with a blend of online and onsite sessions with the assessor every 4 - 6 weeks.

Training Outcome:
Opportunity for professional development and career advancement on successful completion of the Apprenticeship.

Employer Description:
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team.

Working Hours :
Monday – Friday between 8.00am – 6.00pm & 9.30am – 12.30pm on Saturday.

Skills:
IT skills,Problem solving skills,Team working,Excellent verbal communication,Written communication,Fast paced environment,Target driven environment,Able to work alone,Must be a self starter,Motivated to achieve targets,Meet call quality objectives,Strong customer focus,Develop skills & knowledge