Receptionist and Swim Teacher Apprentice

At First Strokes - Billericay, you will be working towards the Leisure Duty Manager Apprenticeship Level 3, over the duration of 18 months, alongside your daily roles and responsiblities.

Your Roles and Responsibilities will include:

● Meet and greet customers, answering calls and dealing with customer enquiries.

● To advise customers on all aspects of swimming tuition (full training will be given)

● To assist all customers who have queries, complaints or requiring information in a polite, friendly and helpful manager.

● Dealing with bookings, cash handling, banking and reconciliation in accordance with Company procedures.

● Frequent use of Microsoft Word, Excel and Outlook

● Daily use of Course Pro online booking software (full training will be given)

● To ensure the effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times

● To be responsible for the premises security and opening and closing of the building in accordance with company procedures.

● To administer First Aid where suitably qualified to do so, in accordance with company procedures/training

● To undertake poolside duties - Lifeguarding, assisting and swim teaching. (courses and full training will be provided - NPLQ, Level one and Two Swim teaching)

● Ensuring the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (courses/full training will be provided - Pool Plant Operators )

● Ensure the adherence to all regulations and legislation relating to working with children.

Training:
Leisure Duty Manager Apprenticeship L3 including Functional Skills in Maths and English

Training Outcome:

Upon completion, there is an opportunity to progress into a Duty Manager position, if a position is available. Ongoing training and development.

Employer Description:
First Strokes Swim Schools are the UK leaders in providing the total swimming experience. From our purpose built facilities and expert water-based tuition to our innovative award systems, our swimming pools provide the perfect conditions to learn to swim in a fun, informative and enjoyable way. From starting on June 27th 2000 with just 70 students we now have 7 sites and teach over 6000 students every week!

Working Hours :
25 hours per week on a shift pattern basis, exact shifts to be confirmed.

Skills:
Team Working,Organisation Skills