Customer Service Apprenticeship

Live interaction with internal and external customers Understanding the core values of the organisation Inputting client’s details and updating client records Analyse data and make recommendations Discuss the products and benefits available. Providing updates to our client on the phone and by email Dealing with customer queries Supporting team members with general admin tasks

Training:
Customer Service Practitioner Level 2 Standard This qualification requires college attendance once per month

Training Outcome:

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Employer Description:
Aspin FM are a local, family run, Facilities Management company. With over 70 years of combined industry experience, we take pride in our ability to deliver a bespoke, tailored service, conducted by highly trained staff, all with transparent pricing. As a family run business, we hold onto family values and see Aspin FM and its employees as part of that family. We look after both our clients and our employees to ensure the smoothest service for you. Facilities management is a lot more complex than it may seem at first and we are extremely passionate about using our knowledge, along with our tried and tested systems, to ensure that our clients receive a seamless and simple service, allowing them to focus on what counts- growing and running their respective businesses.

Working Hours :
Monday to Friday, 9.00am-5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience