IT Technician (1st Line)

Are you a 1st line support technician with a minimum of a years’ experience supporting users with IT queries?

About the Company

Our client is a well-established educational charity based in the heart of London looking for an IT Technician to join their growing team.


• To provide out 1st and 2nd line user support tasks as directed by the IT manager and IT Systems Administrator via phone and remote desktop sharing.
• To support the IT Manager and IT Systems Administrator in maintaining and monitoring the IT infrastructure.
• To manage and maintain user accounts across multiple service platforms.
• To ensure that IT queries are dealt with in line with performance targets.
• To install hardware and software on PCs and Laptops as directed.
• To configure network routers as directed.
• To liaise with external suppliers as required for supporting users.

• To collect and deliver IT equipment within the building.

To arrange for equipment to be collected and delivered from external buildings as required.
• To occasionally support the IT Manager and IT Systems Administrator on-site visits.
• To support the team to sort and frank mail.

Candidate Requirements

Essential Skills and personal qualities
• Minimum of 12 months related experience in a 1st line role.
• Strong drive to learn and develop, whether through internal training or self-learning.

Proven experience with and knowledge of supporting:

• Windows 8 and above.
• Office 2016 and above.
• iOS and Android.
• Office 365 (Exchange, SharePoint, OneDrive, Teams).
• Active Directory.
• TCP, IP connectivity.
• DHCP, DNS and other standard network protocols.
• SOHO Routers.
• Backup and Anti-virus solutions.

  • Location: London, England
  • Salary: £21000.00 - £23000.00 per annum
  • Type: Permanent
  • Recruiter: Just IT Recruitment
  • Posted: 22-Mar-2022
  • Posted on: